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• Browser Caching and Sage CRM

  The links in this article were corrected on 31st October 2009. I want to think about the use of caching in Sage CRM. We know that Internet Explorer stores previously accessed web pages on the hard drive... Posted Oct 31 2009, 09:42 by Jeff Richards with | with no comments Filed under: Internet Explorer, Plugins, Authentication, Caching

• These are a few of our favourite things

  I have written before about the tools and utilities the staff in the development office in Dublin use in the article called " Favourite Tools ". I thought it was about time to see what were the... Posted Jun 17 2009, 11:16 by Jeff Richards with | with no comments Filed under: Internet Explorer, Plugins, programming, Utilities, Coding

• Adding the Document Drop Plugin into a Custom Page

  This technique covers the use of the Document Drop ActiveX plugin within a custompage. The Document Drop Plugin is used within Sage CRM to allow the easy upload of documents to the library and will also... Posted Mar 30 2009, 10:43 by Jeff Richards with | with 4 comment(s) Filed under: ASP, COM, create script, custom entity, Key Values, Library, Document Drop, Plugins, Values() Collection

• A Useful Translation Tool

  Sage CRM is localized and fully translated in English, French, German and Chinese and as you probably have experienced it has strong capabilities to support multilingual installations. It is perfectly... Posted Dec 19 2008, 11:00 by Jeff Richards with | with 1 comment(s) Filed under: Internet Explorer, Plugins, programming, Utilities, Coding

• Favourite Tools

  I was asked recently what tools and utilities the staff in the development office in Dublin use. This is quite an interesting question as all of us tend to stick to the tools with which we are most familiar... Posted Mar 24 2008, 10:00 by Jeff Richards with | with 2 comment(s) Filed under: Internet Explorer, Plugins, programming, Utilities, Coding

• Patches and Service Packs and Registering the eWare.dll

  When CRM needs to have an alteration made to it there will either be an issue of a patch or a Service Pack. These fixes can either be to the eWare.dll, the meta data or to one or more of the plugins. In... Posted Feb 06 2008, 10:00 by Jeff Richards with | with no comments Filed under: Registry, Plugins, Meta Data, Patch

• How Mail Merge Works

  I was asked today about the differences between Mail Merging a document for a single contact and for a group of contacts. The actual process of carrying out a merge is covered very well in the documentation... Posted Sep 19 2007, 10:00 by Jeff Richards with | with 1 comment(s) Filed under: Plugins, Mail Merge

• CTI and TAPI

  Just a few thoughts about CTI TAPI 2.0 was introduced with Windows NT 4.0. Version 2.0 was the first version on the Windows NT platform. In 1997, Microsoft released TAPI version 2.1. There is also a TAPI... Posted Sep 10 2007, 10:00 by Jeff Richards with | with no comments Filed under: Plugins, CTI, TSAPI, TAPI

• Sage CRM and Zero Footprint Clients

  I have recently been asked whether Sage CRM will run on Zero Footprint machines where ActiveX controls can not be installed. The last time I heard the phrase "zero footprint" it actually was... Posted Aug 27 2007, 10:00 by Jeff Richards with | with 2 comment(s) Filed under: Outlook Integration, SOLO, Document Drop, Plugins, CTI