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• Engagement meets reputation management

  My last post focused on employee engagement & how that intersects with a CRM strategy. In particular, I made a strong point that every CRM strategy needs to be company-wide & have employees at... Posted Sep 23 2009, 01:59 by David Beard with | with no comments Filed under: crm, social media, reputation, strategy, employee, influence, engagement

• Managing Employee engagement & CRM strategies - it's easier than you think ...

  Last time, I wrote about how & where social media interacts with a business' CRM strategy. For this post, I wanted to move into an area of great personal interest to me - executing a CRM strategy... Posted Sep 01 2009, 03:41 by David Beard with | with 2 comment(s) Filed under: crm, strategy, employee, engagement, KPI, psychology, vision