As the Head of Training Program Development for Sage Technologies, I am responsible for providing the technical education for the Sage CRM Development Partner community. I write and present regularly on Sage CRM development techniques, hints and tips. I also provide education and training for the staff of local Sage companies in new technical features and act as a resource for Sage trainers as they develop their training courses. I have been working with Sage CRM since early 2001 (version 2.85) and I have a thorough understanding of the issues faced by partners carrying out implementations. I have been working within the Software Industry since 1993. I have a strong background in Business Rules and Workflow.